Verzendbeleid

Shipping Policy

Last updated: July 2026

Thank you for shopping with MotoXLab.

We aim to process and ship every order as quickly as possible while ensuring your products arrive safely.


Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, product launches, holidays, or unforeseen circumstances, processing times may be slightly longer.

Orders placed on weekends or public holidays will be processed on the next business day.


Shipping

We currently ship to customers in:

  • The Netherlands
  • Europe
  • United Kingdom
  • Selected international destinations

Available shipping methods and costs are calculated automatically during checkout.


Delivery Times

Estimated delivery times are provided as guidance only.

Typical delivery times are:

  • Netherlands: 1–2 business days
  • Europe: 2–7 business days
  • United Kingdom: 3–8 business days
  • Worldwide: Delivery times vary depending on destination.

Delivery times may vary due to customs processing, local carriers, weather conditions, holidays, or other circumstances beyond our control.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

MotoXLab has no control over these charges and cannot estimate their cost.


Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

MotoXLab is not responsible for delays, additional shipping costs, or lost shipments resulting from incorrect or incomplete address information provided by the customer.


Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of:

  • The shipping box
  • The shipping label
  • The damaged product

If your shipment appears to be lost, please contact us as soon as possible so we can work with the shipping carrier to investigate.


Split Shipments

If your order contains multiple products, we may ship them separately to ensure the fastest possible delivery.

There will be no additional shipping charge for split shipments initiated by MotoXLab.


Delays

While we always aim to dispatch and deliver orders as quickly as possible, MotoXLab cannot guarantee delivery dates and is not liable for delays caused by shipping carriers, customs authorities, weather conditions, strikes, force majeure, or other events beyond our reasonable control.


Contact

If you have any questions regarding shipping, please contact us:

MotoXLab

Email: info.motoxlab@gmail.com